Case Study: Seated Furniture. Transforming Operations with Interprise Suite.
Seated Furniture, a thriving online furniture supplier, was facing several significant challenges in its daily operations before implementing Interprise Suite. We had the opportunity to sit down with the Seated Furniture team to understand the impact of these challenges on their business goals.
Challenges Faced Before Implementation.
Seated Furniture, a thriving online furniture supplier, was facing several significant challenges in its daily operations before implementing Interprise Suite. We had the opportunity to sit down with the Seated Furniture team to understand the impact of these challenges on their business goals.
“Our main business challenges before implementing Interprise were centred around the lack of a CRM system and proper organisation,” remarked a representative from Seated Furniture. “We couldn’t keep track of what was happening, which made it challenging to measure our performance and make informed decisions.”
Order processing
The order processing perspective was also a major concern. Seated Furniture struggled with tracking orders, customer notes, and supplier information. In their own words, “We could not track who’s orders have been sent, any notes or updates on orders or for customers. All supplier information would not be available.”
Price Lists
Managing price lists was another labour-intensive task. Relying on manual data updates was risky and time-consuming. Moreover, understanding the business from a reporting perspective was a daunting task. Profit and loss information, as well as sales rep reporting, were not readily accessible, causing uncertainty and inefficiency.
E-Commerce
In addition, Seated Furniture needed to integrate seamlessly with their web shops, which posed a challenge due to their existing system limitations. The company relied heavily on spreadsheets and manual work, leading to human errors and wasted time.
After implementing Interprise
Upon implementing Interprise Suite, Seated Furniture experienced a significant transformation in their operations. While adapting to the new system presented a challenge, the Apex support team played a crucial role in guiding them through the process. As one representative put it, “Apex’s support team was very helpful; they ensured we were using the system to its full potential and were always on hand to answer any questions.”
Looking ahead, Seated Furniture has ambitious business goals for the next 12 months. They aim to achieve a turnover of £10,000,000 and become the industry’s leading online furniture supplier. They see Interprise as a vital tool to help them report better, stay on top of their goals, and manage their budgets effectively.
From an order processing perspective, automation has greatly improved efficiency. As one team member noted, “Automation allows us to send and review orders with a simple click, streamlining our workflows.”. Our API has allowed them to integrate their online Webshops with Interprise so they no longer have to manually key in orders, freeing up valuable resource and time.
The drop-ship feature has also been a game changer for Seated Furniture, as they work with over 150 suppliers. One member of the team said, “Being able to drop-ship a single order to multiple suppliers has greatly simplified our order processing”.
The reporting capabilities within Interprise have proven invaluable. With the new dashboards, Seated Furniture can report more clearly, allowing their sales team to monitor their performance against targets in real-time. Moreover, they can make data-driven decisions to achieve their goals.
For a Director/Manager, having access to profit and loss information in real-time is of utmost importance for Seated Furniture. Interprise not only provides this vital data but also allows Seated Furniture to set company budgets, enabling effective planning for the future.
Seated Furniture acknowledge the outstanding support provided by Apex, describing it as quick and thorough. One of their team said “The support Apex provides is great, you will jump on any query very quickly”.
Core Advantages for Seated Furniture.
Upon implementing Interprise Suite, Seated Furniture witnessed enhanced efficiency in their operations and an improved working environment.
Enhanced Efficiency
A prime example of Interprise improving efficiency is the development of the chase list module and invoice automation, one representative said “Since developing the chase list module and the invoice automation, we have saved our accounts team 3 working days to concentrate on growth”.
In essence, Apex and Interprise has not only streamlined operations but also liberated valuable time and resource for Seated Furniture. This extra time has been productive use, propelling the company toward its business goals and enhancing its competitive edge in the furniture industry.
Improved Working Environment.
Interprise Suite has made Seated Furniture’s working environment simpler, more efficient, and highly productive. According to one representative, “We know where we are as a business, we can set our business KPIs and see where they are in one place.” This newfound clarity has enabled them to gain a comprehensive view of their business performance, empowering them to make informed decisions and set strategic goals more effectively.
